Terms & Conditions

1. Introduction

Welcome to WebMark Solution. These Terms & Conditions govern your access to and use of our website and services.

By accessing our website, submitting an enquiry, requesting a quotation, engaging our services, or otherwise using our website, you acknowledge that you have read and agreed to these Terms & Conditions.

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

• Use the website for unlawful or fraudulent activities.
• Attempt unauthorized access to our systems.
• Upload viruses, malware or malicious code.
• Copy or reproduce website content without permission.
• Interfere with website functionality or security.
• Misrepresent your identity or organization.

3. Services & Quotations

WebMark Solution provides technology and digital services including:

• Website design and development
• Custom software development
• Mobile application development
• ERP and CRM solutions
• IT consulting
• SEO and digital marketing
• Social media marketing
• Graphic design and video editing
• AI and automation solutions
• Software maintenance and support

The exact scope, price, timeline and deliverables of a project will be specified in the applicable quotation, proposal, invoice, statement of work or service agreement.

4. Project Scope

The client is responsible for providing accurate requirements, content, branding materials, credentials, approvals and other information required to complete the project.

Work outside the agreed scope may be treated as additional work and may result in additional charges and changes to the delivery schedule.

5. Client Responsibilities

The client agrees to:

• Provide accurate project information.
• Provide required content and documentation.
• Provide timely feedback and approvals.
• Provide required third-party access.
• Make payments according to agreed terms.
• Ensure supplied content does not violate third-party rights.

6. Payments

Payment terms will be specified in the applicable quotation, proposal, invoice or service agreement.

• An advance payment may be required before project commencement.
• Milestone payments must be made according to the agreed schedule.
• Final deliverables may be subject to payment of outstanding amounts.
• Third-party expenses may be charged separately.

Applicable taxes, hosting charges, domain charges, advertising budgets, licenses and third-party services may be payable separately unless otherwise specified.

7. Refund & Cancellation

Refund and cancellation conditions may vary depending on the nature of the service and the stage of project completion.

Where work has already commenced, charges relating to completed work, committed resources, third-party purchases, licenses, advertising expenditure, hosting, domain registration or development work may not be refundable.

Any applicable refund will be processed according to the specific agreement between WebMark Solution and the client.

8. Third-Party Services

Our services may depend on third-party platforms, including hosting providers, domain registrars, payment gateways, Google services, Meta services, WhatsApp services, APIs, cloud platforms and advertising platforms.

WebMark Solution is not responsible for outages, pricing changes, policy changes, API changes, suspension or failure of third-party services.

9. Delivery Timelines

Project timelines are estimates unless a specific delivery date has been expressly agreed in writing.

Delays caused by changes in scope, delayed approvals, missing content, third-party dependencies, hosting issues, API changes or circumstances beyond our reasonable control may affect delivery timelines.

10. Intellectual Property

Unless otherwise agreed in writing, WebMark Solution retains ownership of its pre-existing frameworks, libraries, reusable components, templates, tools, methodologies and general-purpose code.

Client-specific deliverables and intellectual-property ownership will be governed by the applicable project agreement.

Third-party software, plugins, fonts, images, themes and other licensed materials remain subject to their respective licenses.

11. SEO & Digital Marketing

SEO, digital marketing, advertising and social media results depend on search-engine algorithms, advertising platforms, market conditions and other external factors.

We do not guarantee:

• A specific search-engine ranking.
• A specific number of leads.
• A specific number of sales.
• A specific advertising return.
• Approval by third-party advertising platforms.

12. Limitation of Liability

To the maximum extent permitted by applicable law, WebMark Solution will not be liable for indirect, incidental, consequential or special losses arising from the use of our website or services.

This may include loss of revenue, profits, business opportunities, data, reputation or business interruption.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

14. Governing Law & Jurisdiction

These Terms shall be governed by the laws applicable in India.

Subject to applicable law, disputes arising in connection with these Terms or our services shall be subject to the jurisdiction of the competent courts having jurisdiction over Guwahati, Assam.